RIVERSIDE LEARNING LLC

TERMS OF SERVICE

Effective Date: September 24, 2026
Last Updated: September 24, 2026

These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) govern access to and use of the websites, services, programs, courses, professional development offerings, consulting services, events, digital products, and other services provided by Riverside Learning LLC (“Riverside Learning,” “Riverside,” “we,” “us,” or “our”).

Riverside Learning LLC is a Massachusetts limited liability company providing educational professional development, consulting, training, instructional resources, and related services to educators, schools, school districts, educational organizations, and other customers.

By accessing our website, registering for a program, purchasing a product or service, entering into a consulting agreement, participating in a course or professional development program, or otherwise using Riverside Learning services, you agree to these Terms.

If you do not agree to these Terms, you should not use our services.

1. DEFINITIONS

For purposes of these Terms:

“Customer” means any individual, school, school district, educational organization, governmental entity, nonprofit organization, business, or other entity purchasing or receiving Riverside Learning services.

“Participant” means an individual who registers for, accesses, or participates in a Riverside Learning course, workshop, book study, webinar, conference, professional learning community, training, or other program.

“Services” means any service provided by Riverside Learning, including professional development, consulting, courses, workshops, conferences, webinars, book studies, coaching, curriculum and program consultation, assessment-related services, product reviews, district partnerships, and other educational services.

“Digital Products” means electronically delivered materials, presentations, resources, professional development materials, templates, recordings, documents, downloadable materials, or other digital content provided by Riverside Learning.

“Materials” means any curriculum materials, presentations, handouts, documents, videos, recordings, templates, protocols, tools, frameworks, resources, graphics, text, assessments, or other intellectual property provided or created by Riverside Learning.

“Third-Party Provider” means any outside company, educational institution, technology platform, payment processor, venue, graduate-credit provider, publisher, or other third party involved in providing or supporting a Riverside Learning service.

2. ACCEPTANCE OF THESE TERMS

By using Riverside Learning's website or services, you represent that:

1. You have the legal capacity to enter into this Agreement;

2. You are providing accurate and complete information when registering or purchasing services;

3. You will use Riverside Learning services only for lawful purposes;

4. You will comply with these Terms;

5. You will comply with applicable laws, regulations, school policies, district policies, and professional obligations; and

6. If you are purchasing services on behalf of an organization, you have authority to enter into the agreement on behalf of that organization.

If you are registering on behalf of a school, district, or other organization, you agree that these Terms apply to the organization and its authorized participants to the extent applicable.

3. CHANGES TO THESE TERMS

Riverside Learning may update these Terms from time to time.

When material changes are made, Riverside Learning may post the revised Terms on its website and/or provide notice through email, registration platforms, or other reasonable means.

The updated Terms will become effective on the stated effective date.

Your continued use of Riverside Learning services after the effective date of revised Terms constitutes acceptance of the revised Terms.

For an existing written contract, statement of work, purchase order, or district agreement, the terms of that specific agreement will control to the extent of any conflict with these Terms.

4. DESCRIPTION OF SERVICES

Riverside Learning provides educational professional development and consulting services, which may include:

• Professional development workshops;

• Micro-workshops;

• Ready-to-Deliver Professional Development;

• Graduate-credit courses;

• Professional learning courses;

• Asynchronous courses;

• Book studies;

• Professional Practice Networks;

• Webinars;

• Conferences and summits;

• Keynote presentations;

• District professional development;

• Curriculum consultation;

• Curriculum adoption support;

• Curriculum implementation support;

• Program evaluation;

• Strategic planning;

• Instructional coaching;

• Leadership coaching;

• Mentoring;

• Train-the-Trainer services;

• Hiring and recruitment support;

• Assessment and data consultation;

• MCAS constructed-response review services;

• School Improvement Plan Implementation Partnership services;

• District and school improvement consultation;

• Special education and inclusive-practice consultation;

• Multi-lingual learner support;

• Literacy and mathematics support;

• Educational product review;

• Digital educational resources;

• Educational templates and tools;

• Professional learning communities;

• Customized district services; and

• Other educational services developed and offered by Riverside Learning.

Riverside Learning may add, discontinue, modify, or replace services from time to time.

5. REGISTRATION AND ENROLLMENT

Certain Riverside Learning services require advance registration.

When registering, customers agree to provide accurate information, including, where applicable:

• Full legal name;

• Professional title;

• School or organization;

• Email address;

• Mailing address;

• Billing information;

• Graduate-credit information;

• Professional license or educator information where required; and

• Other information reasonably necessary to administer the program.

Riverside Learning may limit enrollment for a particular program.

Unless otherwise stated, registration is not complete until payment or an approved purchase order or other payment arrangement has been received and accepted by Riverside Learning.

6. PROGRAM CAPACITY

Some Riverside Learning programs may have limited enrollment.

Where a program has a stated enrollment cap, registrations will generally be accepted in the order received, subject to payment and any stated eligibility requirements.

Riverside Learning reserves the right to:

• Establish enrollment caps;

• Close registration;

• Establish waiting lists;

• Decline registrations when reasonably necessary;

• Change instructors or presenters;

• Modify program schedules; and

• Cancel a program if minimum enrollment or other operational requirements are not met.

If Riverside Learning cancels a program, Riverside Learning will provide the remedy stated in the applicable registration terms or otherwise provide an appropriate refund, credit, transfer, or rescheduling option, subject to applicable law.

7. PRICING

Prices for Riverside Learning services will be communicated through the applicable registration page, proposal, contract, invoice, purchase agreement, or other written communication.

Unless expressly stated otherwise, prices are in United States dollars.

Customers are responsible for all charges disclosed at the time of purchase.

Where applicable, prices may differ based on:

• Individual versus district registration;

• Number of participants;

• Program format;

• Program length;

• Consulting scope;

• Customization;

• Graduate-credit arrangements;

• Materials;

• Travel;

• Venue costs;

• Technology requirements;

• Additional services; or

• Other applicable charges.

Riverside Learning will make reasonable efforts to clearly disclose required charges before purchase.

8. TAXES AND FEES

Customers are responsible for applicable taxes, fees, or governmental charges that Riverside Learning is legally required to collect.

Third-party charges may apply to certain services, including but not limited to:

• Graduate-credit fees;

• Payment-processing charges where disclosed;

• Venue fees;

• Travel expenses;

• Shipping charges;

• Technology platform fees; or

• Other third-party expenses.

Any required additional charges should be disclosed before the customer becomes obligated to pay them whenever reasonably practicable.

9. PAYMENT

Payment may be made through methods accepted by Riverside Learning, which may include:

• Credit card;

• Debit card;

• Electronic payment;

• Purchase order;

• Check;

• ACH or bank transfer;

• Invoice; or

• Other approved payment methods.

For organizational customers, payment terms may be established by written contract, purchase order, proposal, or invoice.

Unless otherwise agreed in writing, invoices are due according to the payment terms stated on the invoice.

Riverside Learning may suspend access to unpaid services where payment is overdue.

10. PURCHASE ORDERS

Riverside Learning may accept valid purchase orders from schools, districts, governmental entities, or other organizations.

Acceptance of a purchase order does not automatically modify these Terms unless Riverside Learning expressly agrees to the modification in writing.

Any conflicting terms contained in a customer's purchase order or procurement document will not modify these Terms unless expressly accepted in writing by Riverside Learning.

11. CANCELLATIONS AND REFUNDS

Because Riverside Learning offers different types of services, cancellation and refund terms may vary by program.

The specific cancellation policy stated on the applicable registration page, invoice, proposal, contract, or program announcement will apply.

If no specific cancellation policy is stated, the following general provisions apply.

Individual Programs

For workshops, conferences, webinars, book studies, and similar individual registrations, Riverside Learning may establish a cancellation deadline and refund amount.

After the stated cancellation deadline, Riverside Learning may provide:

• No refund;

• A partial refund;

• A registration credit;

• Transfer to another participant;

• Transfer to another Riverside Learning program; or

• Another remedy at Riverside Learning's discretion, subject to applicable law.

District or Organizational Contracts

Cancellation of consulting engagements, district partnerships, customized professional development, or other contracted services will be governed by the applicable contract, statement of work, proposal, or purchase agreement.

Digital Products

Except where otherwise required by law, digital products that have been delivered, downloaded, accessed, or made available may be non-refundable once access has been provided.

Graduate-Credit Programs

Graduate-credit fees may be subject to the policies of the institution issuing the graduate credit. Riverside Learning does not control the refund policies of an independent college or university.

12. TRANSFERS AND SUBSTITUTIONS

When permitted by a particular program, a registered participant may request that another qualified participant attend in their place.

Transfers may be subject to:

• Program capacity;

• Registration deadlines;

• Graduate-credit eligibility;

• Administrative requirements; and

• Additional fees, where disclosed.

A substitution does not automatically transfer graduate-credit eligibility unless approved by the applicable graduate-credit provider.

13. COURSE COMPLETION

For asynchronous or online courses, participants are responsible for completing all required coursework within the stated enrollment period.

Failure to complete required work by the stated deadline may result in:

• Loss of course completion eligibility;

• Loss of graduate-credit eligibility;

• Loss of PDP eligibility;

• Requirement to request an extension; or

• Other consequences stated in the course requirements.

Extensions are not guaranteed.

Riverside Learning may establish reasonable completion requirements, including participation, a