RIVERSIDE LEARNING LLC

PRIVACY POLICY

Effective Date: September 24, 2026
Last Updated: September 24, 2026

Riverside Learning LLC (“Riverside Learning,” “Riverside,” “we,” “us,” or “our”) respects the privacy of individuals who visit our website, register for our programs, purchase our services, participate in our professional learning opportunities, communicate with us, or otherwise interact with Riverside Learning.

This Privacy Policy explains how Riverside Learning may collect, use, disclose, retain, and protect personal information.

Riverside Learning is a Massachusetts limited liability company providing professional development, educational consulting, courses, workshops, conferences, digital resources, district partnerships, and related educational services.

This Privacy Policy applies to information collected through:

• Our websites;

• Registration pages;

• Course platforms;

• Online forms;

• Professional development programs;

• Conferences and events;

• Consulting engagements;

• Email communications;

• Digital products;

• Customer-service communications;

• Social media interactions;

• Applications and surveys;

• In-person events;

• Telephone or other communications; and

• Other services operated or provided by Riverside Learning.

This Privacy Policy does not necessarily apply to information collected independently by third-party websites, platforms, colleges, universities, payment processors, or other organizations that Riverside Learning does not control.

1. INFORMATION WE COLLECT

Riverside Learning may collect several categories of information depending on how you interact with us.

1.1 Information You Provide Directly

You may voluntarily provide information when you:

• Register for a course;

• Purchase a workshop;

• Register for a conference;

• Register for a webinar;

• Purchase a digital product;

• Join a book study;

• Apply for a professional learning opportunity;

• Request information;

• Complete a contact form;

• Complete a survey;

• Request consulting services;

• Enter into a district agreement;

• Communicate with us;

• Subscribe to an email list;

• Request graduate-credit information;

• Submit a professional biography;

• Apply to become a Riverside Learning consultant or presenter;

• Submit feedback;

• Participate in a professional learning community; or

• Otherwise interact with Riverside Learning.

Depending on the service, information may include:

• First and last name;

• Professional title;

• School or district;

• Organization;

• Work email address;

• Personal email address;

• Mailing address;

• Telephone number;

• Professional role;

• Grade level;

• Subject area;

• Professional interests;

• Educator license information;

• PDP-related information;

• Graduate-credit registration information;

• Course participation information;

• Attendance information;

• Course completion information;

• Survey responses;

• Professional biography;

• Payment and billing information;

• Purchase history;

• Communications with Riverside Learning;

• Accessibility or accommodation information; and

• Other information voluntarily provided by you.

We ask users not to submit information that Riverside Learning does not reasonably need for the service being requested.

2. PAYMENT INFORMATION

When you purchase a Riverside Learning service, payment information may be collected and processed through a third-party payment processor.

Depending on the payment method and processor, payment information may include:

• Billing name;

• Billing address;

• Payment-card information;

• Card expiration information;

• Transaction information;

• Invoice information;

• Purchase order information; and

• Other information necessary to process a transaction.

Where payment processing is performed by a third-party provider, that provider may collect and process payment information under its own privacy policy and terms.

Riverside Learning generally does not need to receive or store complete payment-card information when payment processing is performed directly by a third-party payment processor.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit a Riverside Learning website or use certain online services, certain technical information may be collected automatically.

This information may include:

• IP address;

• Browser type;

• Operating system;

• Device type;

• Approximate geographic location derived from IP address;

• Referring website;

• Pages visited;

• Date and time of visits;

• Time spent on pages;

• Links clicked;

• General website activity;

• Device identifiers;

• Language preferences; and

• Other technical information.

This information may be collected through website technologies such as cookies, pixels, log files, analytics tools, and similar technologies.

4. COOKIES AND SIMILAR TECHNOLOGIES

Riverside Learning may use cookies and similar technologies to help operate, secure, analyze, and improve its website.

Cookies may be used for purposes including:

• Website functionality;

• Remembering preferences;

• Authentication;

• Security;

• Analytics;

• Understanding website usage;

• Measuring marketing effectiveness;

• Improving website performance; and

• Providing relevant communications.

Some cookies may be placed by third-party service providers.

Depending on your browser or device, you may be able to control or block certain cookies.

Disabling certain cookies may affect website functionality.

5. ANALYTICS

Riverside Learning may use analytics services to understand how visitors use our websites and services.

Analytics information may include:

• Pages visited;

• Traffic sources;

• Device information;

• Browser information;

• General geographic information;

• Session information;

• Interaction information; and

• Other aggregated or technical information.

Analytics information is generally used to understand website performance and improve Riverside Learning services.

Where an analytics provider processes information on Riverside Learning's behalf, its processing may also be governed by that provider's privacy policies and contractual obligations.

6. HOW WE USE INFORMATION

Riverside Learning may use personal information for legitimate business and educational purposes, including to:

• Process registrations;

• Process purchases;

• Provide courses;

• Administer professional development programs;

• Track attendance;

• Verify course completion;

• Issue certificates;

• Document PDP participation;

• Facilitate graduate-credit arrangements;

• Communicate with participants;

• Provide customer support;

• Respond to questions;

• Provide consulting services;

• Prepare proposals;

• Administer district partnerships;

• Manage events;

• Maintain customer records;

• Improve courses and programs;

• Evaluate program effectiveness;

• Conduct surveys;

• Develop new services;

• Send requested information;

• Send marketing communications where permitted;

• Process payments;

• Prevent fraud;

• Protect website security;

• Maintain business records;

• Comply with legal obligations;

• Resolve disputes;

• Enforce agreements; and

• Protect Riverside Learning, its customers, participants, and others.

7. PROFESSIONAL DEVELOPMENT INFORMATION

If you participate in a Riverside Learning professional development program, we may maintain records necessary to administer the program.

This may include:

• Registration;

• Attendance;

• Course completion;

• Assignment completion;

• Evaluation completion;

• PDP eligibility;

• Certificate issuance;

• Graduate-credit participation;

• Communication history; and

• Other information necessary to administer the program.

This information may be retained as reasonably necessary to document participation and satisfy applicable professional development, business, contractual, tax, or legal requirements.

8. GRADUATE-CREDIT PROGRAMS

Some Riverside Learning programs may be offered in partnership with a college or university.

When graduate credit is involved, Riverside Learning may need to share certain participant information with the applicable institution.

Information shared may include, depending on the program:

• Name;

• Contact information;

• Course registration;

• Course participation;

• Completion status;

• Assignment or assessment information;

• Student identification information required by the institution;

• Payment or registration information; and

• Other information reasonably necessary to administer graduate credit.

The college or university may maintain its own privacy policy and information-security requirements.

Participants should review the applicable institution's privacy policies and terms.

Riverside Learning does not control the independent privacy practices of an institution issuing graduate credit.

9. DISTRICT AND SCHOOL INFORMATION

Riverside Learning provides services to schools, school districts, educational organizations, and governmental entities.

In connection with these services, Riverside Learning may receive information about:

• Employees;

• Educators;

• Administrators;

• Consultants;

• Students;

• Programs;

• Curriculum;

• Assessment;

• School improvement;

• Instruction;

• Organizational operations; and

• Other educational matters.

The information Riverside Learning receives from a school or district will depend on the specific service and applicable agreement.

10. STUDENT INFORMATION

Riverside Learning recognizes the sensitive nature of student information.

When Riverside Learning provides services to a school or district, any student information provided to Riverside Learning should be limited to information reasonably necessary to perform the contracted service.

Riverside Learning will not knowingly collect student information for unrelated marketing purposes.

Where student information is provided under a district or school agreement, Riverside Learning will handle that information in accordance with the applicable agreement and applicable law.

A separate data privacy agreement, data-sharing agreement, or contractual provision may establish additional requirements concerning:

• Data elements;

• Permitted uses;

• Data access;

• Data retention;

• Data deletion;

• Security;

• Subcontractors;

• Confidentiality;

• Data breach procedures; and

• Return or destruction of information.

Where such an agreement exists, its terms will govern the applicable student information to the extent of any conflict with this general Privacy Policy.

11. FERPA AND EDUCATIONAL RECORDS

Where Riverside Learning acts as a service provider to a school or district and receives educational records or personally identifiable information from an educational institution, the applicable contractual relationship may establish Riverside Learning's responsibilities concerning that information.

Riverside Learning does not independently determine a school or district's legal obligations under FERPA or state student-record requirements.

Schools and districts remain responsible for determining:

• What information may be disclosed;

• Whether disclosure is permitted;

• Whether appropriate agreements are required;

• What information is necessary for a particular service; and

• Their own compliance obligations.

Riverside Learning will use educational information only for authorized purposes associated with the applicable service or agreement.

12. SENSITIVE INFORMATION

Riverside Learning generally does not need sensitive personal information to provide ordinary professional development services.

Users should not submit unnecessary:

• Social Security numbers;

• Driver's license numbers;

• Financial-account numbers;

• Passwords;

• Medical records;

• Detailed health information;

• Student disciplinary records;

• Special education records;

• Psychological records;

• Biometric information;

• Immigration information;

• Protected employment information; or

• Other highly sensitive information

through ordinary website forms, email, or other general communication channels unless Riverside Learning has specifically requested the information and established an appropriate process.

13. INFORMATION FROM DISTRICTS AND ORGANIZATIONS

A school, district, or organization may provide Riverside Learning with information about individuals for purposes such as:

• Professional development registration;

• Consulting;

• Coaching;

• Program evaluation;

• Curriculum work;

• Leadership development;

• School improvement;

• Assessment analysis;

• Training;

• Scheduling; or

• Other contracted services.

The organization providing the information is responsible for determining that it has the authority to provide the information to Riverside Learning.

Riverside Learning will use the information for the purposes associated with the applicable service.

14. INFORMATION FROM THIRD PARTIES

Riverside Learning may receive information from third parties, including:

• Schools;

• School districts;

• Colleges and universities;

• Registration platforms;

• Payment processors;

• Learning-management platforms;

• Event platforms;

• Professional organizations;

• Business partners;

• Referral sources;

• Publicly available sources; and

• Other service providers.

The information received may include contact information, registration information, participation information, or other information necessary to provide services.

15. EMAIL COMMUNICATIONS

Riverside Learning may use email to communicate with customers and participants.

Transactional emails may include:

• Registration confirmations;

• Course instructions;

• Payment receipts;

• Schedule changes;

• Program reminders;

• Certificates;

• Completion information;

• Customer-service responses;

• Contract communications; and

• Other service-related messages.

Marketing emails may include information about:

• New courses;

• Professional development;

• Conferences;

• Workshops;

• Consulting services;

• Book studies;

• Webinars;

• Digital products;

• Special offers; and

• Other Riverside Learning services.

Where required, Riverside Learning will provide an appropriate method for opting out of marketing communications.

Opting out of marketing emails does not necessarily prevent Riverside Learning from sending necessary transactional or service-related communications.

16. TEXT MESSAGES

If Riverside Learning offers text-message communications, Riverside Learning may collect the telephone number provided and use it for the purposes disclosed at the time of enrollment.

Where required, Riverside Learning will obtain appropriate consent.

Users may opt out of text communications through the method provided in the applicable message.

17. SURVEYS AND FEEDBACK

Riverside Learning may conduct surveys to evaluate and improve its programs.

Survey information may be used to:

• Improve programming;

• Evaluate presenters;

• Identify professional learning needs;

• Develop new services;

• Measure customer satisfaction;

• Improve website functionality; and

• Conduct internal business analysis.

Where possible, Riverside Learning may use aggregated or de-identified information for reporting and improvement purposes.

If a survey requests identifying information, the purpose of collecting that information will be reasonably apparent from the survey.

18. CONSULTING INFORMATION

During consulting engagements, Riverside Learning may receive confidential organizational information.

Examples may include:

• Strategic plans;

• School improvement plans;

• Curriculum documents;

• Assessment data;

• Program evaluations;

• Staff information;

• Organizational documents;

• Policies;

• Meeting notes;

• Planning materials; and

• Other information provided for the purpose of the engagement.

Riverside Learning will use such information for the purposes of the applicable consulting engagement and will apply reasonable safeguards.

Additional confidentiality and data-use requirements may be established in the consulting agreement.

19. MCAS AND ASSESSMENT DATA

Riverside Learning may receive assessment-related information as part of consulting services.

Such information may include:

• Assessment responses;

• Constructed responses;

• Aggregate assessment results;

• Student performance information;

• Grade-level results;

• School-level data;

• District-level data; and

• Other educational data.

Riverside Learning will use assessment information for the authorized educational purpose for which it was provided.

Customers should provide aggregated or de-identified data whenever identifiable information is not reasonably necessary for the service.

20. DATA MINIMIZATION

Riverside Learning seeks to collect and retain only information reasonably necessary for legitimate business, educational, contractual, administrative, legal, or operational purposes.

Where identifiable information is unnecessary, Riverside Learning may use:

• Aggregate information;

• De-identified information;

• Pseudonymized information; or

• Other information that does not directly identify an individual.

21. DE-IDENTIFIED AND AGGREGATED INFORMATION

Riverside Learning may create aggregated or de-identified information from information collected through its services.

For example, Riverside Learning may analyze aggregated information about:

• Course participation;

• Program popularity;

• Professional learning interests;

• Survey results;

• Registration trends;

• Website activity; or

• Program completion.

Riverside Learning may use such information for legitimate business and educational purposes provided the information is maintained in a form that does not reasonably identify individuals.

22. DISCLOSURE OF PERSONAL INFORMATION

Riverside Learning may disclose personal information when reasonably necessary to provide services or operate the business.

Information may be disclosed to:

• Employees;

• Independent contractors;

• Consultants;

• Course instructors;

• Presenters;

• Graduate-credit institutions;

• Registration platforms;

• Learning-management platforms;

• Payment processors;

• Website hosting providers;

• Email service providers;

• Cloud-storage providers;

• Technology providers;

• Event platforms;

• Professional partners;

• Legal or accounting professionals;

• Government authorities when legally required; and

• Other service providers necessary to provide Riverside Learning services.

Riverside Learning does not sell personal information as a standalone business practice.

23. SERVICE PROVIDERS

Riverside Learning may use third-party service providers to perform business functions.

Examples may include providers of:

• Website hosting;

• Cloud storage;

• Email;

• Registration;

• Learning management;

• Payment processing;

• Analytics;

• Scheduling;

• Customer relationship management;

• Video conferencing;

• Event management;

• Document management; and

• Information technology.

Service providers may have access to information only to the extent reasonably necessary to provide their services, subject to applicable contractual, legal, and security requirements.

Massachusetts regulations require businesses covered by 201 CMR 17.00 to take reasonable steps to select and retain service providers capable of maintaining appropriate security measures and to address appropriate safeguards contractually.

24. LEGAL DISCLOSURES

Riverside Learning may disclose information where reasonably necessary to:

• Comply with applicable law;

• Respond to a subpoena;

• Respond to a court order;

• Respond to a valid governmental request;

• Protect the rights or property of Riverside Learning;

• Protect the safety of individuals;

• Investigate suspected fraud;

• Enforce agreements;

• Prevent misuse of services; or

• Address security incidents.

Riverside Learning will seek to limit disclosures to what is reasonably necessary under the circumstances.

25. BUSINESS TRANSFERS

If Riverside Learning undergoes a merger, acquisition, reorganization, sale of assets, financing, dissolution, or other business transaction, personal information may be transferred as part of the transaction.

Any successor entity may be required to honor applicable privacy obligations.

26. INFORMATION SECURITY

Riverside Learning takes reasonable steps to protect personal information from:

• Unauthorized access;

• Unauthorized disclosure;

• Unauthorized use;

• Loss;

• Destruction;

• Alteration; and

• Other reasonably foreseeable security threats.

Massachusetts 201 CMR 17.00 requires covered entities to maintain a comprehensive written information-security program with administrative, technical, and physical safeguards appropriate to the organization's circumstances.

Riverside Learning intends to maintain safeguards appropriate to the information it collects and the services it provides.

27. SECURITY PRACTICES

Depending on the systems involved, Riverside Learning's security practices may include:

• Access controls;

• Unique user accounts;

• Password protections;

• Multi-factor authentication where available and appropriate;

• Encryption;

• Secure transmission;

• Device security;

• Malware protection;

• Software updates;

• Backups;

• Access limitation;

• Monitoring;

• Secure disposal;

• Vendor management;

• Employee and contractor training; and

• Periodic review of security practices.

Not every safeguard applies to every system.

Security practices may change as technology, risks, and business practices evolve.

28. LIMITATIONS OF SECURITY

No electronic system, website, database, network, or method of transmission is completely secure.

Although Riverside Learning takes reasonable precautions, Riverside Learning cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed through circumstances beyond its reasonable control.

Users should exercise appropriate caution when transmitting sensitive information electronically.

29. DATA SECURITY INCIDENTS

If Riverside Learning becomes aware of a security incident involving personal information, Riverside Learning will investigate and take reasonable steps to contain, remediate, and address the incident.

Where applicable law requires notification, Riverside Learning will provide notification to affected individuals, governmental authorities, or other parties as required by law.

Massachusetts General Laws Chapter 93H establishes requirements concerning certain security breaches involving covered personal information.

30. DATA RETENTION

Riverside Learning retains information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services;

• Maintaining business records;

• Documenting professional development;

• Maintaining financial records;

• Meeting contractual obligations;

• Resolving disputes;

• Enforcing agreements;

• Meeting legal requirements;

• Maintaining appropriate audit records; and

• Protecting legitimate business interests.

Retention periods may vary depending on the type of information.

When information is no longer reasonably necessary, Riverside Learning may delete, destroy, de-identify, or otherwise dispose of it in accordance with applicable requirements.

31. PROFESSIONAL DEVELOPMENT RECORD RETENTION

Riverside Learning may retain records concerning course participation, attendance, completion, certificates, and related professional development information for a longer period than ordinary website activity when reasonably necessary to:

• Verify participation;

• Respond to certificate requests;

• Resolve disputes;

• Support professional development documentation;

• Administer graduate-credit programs;

• Meet contractual requirements;

• Meet tax or accounting requirements; or

• Comply with legal obligations.

32. CHILDREN'S PRIVACY

Riverside Learning's primary audience consists of adults, including educators, administrators, school personnel, and educational organizations.

Riverside Learning's ordinary website and professional development services are not directed to children under 13.

Riverside Learning does not knowingly seek to collect personal information directly from children under 13 through ordinary website registration or marketing activities.

If Riverside Learning ever operates a service directed to children or knowingly collects personal information from children under 13 in circumstances covered by the Children's Online Privacy Protection Act (“COPPA”), Riverside Learning will comply with applicable COPPA requirements.

COPPA can require covered operators to provide parents with notice, obtain verifiable parental consent in applicable circumstances, provide parental rights, and maintain appropriate security and retention practices.

If you believe a child under 13 has provided personal information directly to Riverside Learning without appropriate authorization, please contact us.

33. PARENT AND GUARDIAN REQUESTS

If Riverside Learning receives personal information concerning a child through a school or district engagement, requests concerning that information may need to be directed to the school or district that controls the educational record.

Where applicable law provides a parent or guardian with rig